faq for GeoTrust SSL Certificates
- What is QuickSSL™?
- Why are QuickSSL web server certificates so inexpensive?
- What is QuickSSL Premium™?
- What is a GeoTrust True BusinessID™?
- What is a GeoTrust True BusinessID™ Wildcard?
- What is 128 bit SSL certificate and how does it
work?
- How do I create a certificate-signing request?
- How do I install my SSL certificate?
- How can one tell that a web site is secure??
- How does 128 bit SSL certificate work for different
versions of browsers?
- How strong are 128 bit SSL certificate?
- Is my 128 bit SSL certificate tied to my IP address?
- I am using several servers in a load-balancing
configuration. How many certificates do I need?
- How do I correct information on my certificate
after it has been issued to me?
- How will I know if my enrolment was successful?
- How does the customer/tech support work? Who provides
it?
- What is True Site?
- Why do I need True Site?
- How does True Site Work?
- How do I install True Site?
- What do I get with True Site?
- What is a GeoTrust
QuickSSL™?
QuickSSL is a web server certificate that allows consumers
and web sites to conduct safe e-commerce with encrypted 128 bit
SSL connections. QuickSSL web server certificates are compatible
with 98% of all browsers.
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- Why are QuickSSL web server certificates so inexpensive?
Historically, most SSL certificates cost $350 or more, but GeoTrust
has developed fully automated systems to verify that a certificate
purchaser has appropriate administrative rights to a web server's
domain. This greatly lowers our costs for issuing QuickSSL certificates,
and we pass those savings on to you. With QuickSSL, you can assure
your customers that their transactions and information are secure
on the Internet without having to pay an unreasonable price.
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- What is a GeoTrust
QuickSSL Premium™?
QuickSSL certificate plus a True Site™ security seal offers
a quick solution with advanced technology identity assurance.With
QuickSSL Premium, you can offer all the benefits of QuickSSL with
the added functionality of a True Site seal.
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- What is a GeoTrust
True BusinessID™?
True BusinessID is the next generation of
web trust service that combines state-of-the-art 128-bit SSL encryption
and identity verification in a single bundle.
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- What is a GeoTrust True BusinessID™ Wildcard?
True BusinessID™ Wildcard secures
Multiple Sites with One SSL Certificate.It is a cost-effective
and easy to implement solution for web hosting companies and enterprises
hosting multiple subdomains off their base domain. What does this
mean? For example, with Wildcard certificates your customer can
secure:
www.mycompany.com
shop.mycompany.com
extranet.mycompany.com
download.mycompany.com
support.mycompany.com
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- What is 128 bit SSL certificate and how
does it work?
128 bit SSL certificate is a digital document that has unique
codes to identify the holder of the 128 bit SSL certificate to
the person accessing the site. Whenever anybody transacts with
a "secure" web-site, their browser (or server) authenticates
the identity of the web-site using the 128 BIT SSL CERTIFICATE.
If the site's SSL certificate is not valid, a warning is issued
to the user, otherwise the SSL certificate creates an SSL (Secure
Server Layer) session and encrypts any information exchanged during
that session
This prevents communication from being intercepted and deciphered
by nefarious people on the Internet.
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- How do I create a certificate-signing
request?
See certificate-signing request CSR
generation instructions.
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- How do I install my SSL certificate?
See SSL
installation instructions.
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- How can one tell that a web site is secure?
The pages of a web-site which are secured by a SSL certificates
are characterized by the following traits:
The URL of the secure web-pages change from http://... to https://
A lock symbol appears in the lower left-hand (right hand) status
bar in Netscape Navigator (Internet Explorer).
If one wants to view and verify the encryption information of
the secure pages, one should simply undertake the following:
In Netscape - click on the lock symbol above and select "View
Certificate" button
In Internet Explorer - double-click on the lock in the lower right-hand
status bar.
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- How do your 128 bit SSL certificate work
for different versions of browsers?
Our certificates
are backed with Root Certification Authority. The Root Authority
is embedded in all the leading browsers, enabling seamless connectivity
to sites secured with these digital certificates. The specific
browser recognition properties are outlined in the table below.
| Browser |
Support Level |
| AOL Browser 6.x |
Fully supported |
| AOL Browser 7.x |
Fully supported |
| Microsoft Internet Explorer
6.x |
Fully supported |
| Microsoft Internet Explorer
5.01+ |
Fully supported |
| Netscape 6.X |
Fully supported |
| Netscape Navigator 4.51X and
higher |
Fully supported |
| Opera 5 |
Fully supported |
| Opera 7 |
Fully supported |
|
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- How strong are 128 BIT SSL CERTIFICATE?
Our certificates are 1024 bit capable and support 128 bit browsers.
The strength of the public key in the certificate is defined by
you when you generate the key pair for your server. If you generate
a 1024-bit key pair and submit the associated CSR (Certificate
Signing Request), then the certificate you receive contains the
1024-bit public key. If you generate a 512-bit key pair then the
certificate contains the 512-bit public key.
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- Is my 128 bit SSL certificate tied to
my IP address?
No, server certificates do not contain any information about IP
addresses. However, the domain name listed in the server certificate
must match the domain name of the server on which the 128 bit
SSL certificate is installed. The domain name can be mapped to
any IP address.
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- I am using several servers in a load-balancing
configuration. How many certificates do I need?
You will need one 128 bit SSL certificate for each of your secure
servers (including any virtual servers).
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- How do I correct information on my 128
bit SSL certificate after it has been issued to me?
GeoTrust will replace, revoke, and refund certificates that have
been issued within seven (7) days of the certificate issue date.
If you need a new certificate after seven days, you will be responsible
for purchasing a new server certificate. If you have any
questions, please feel free to contact support@GeoTrust.com
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- How will I know if my enrolment was successful?
The Technical Contact, Authorized Contact and Bill Contact will
receive an e-mail when your order has been processed. This e-mail
includes a link to your request status page and links to each
of the 128 BIT SSL CERTIFICATES that have been issued. If any
of your server certificate requests have not been approved the
status page explains why.
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- How does the customer/tech support work? Who
provides it?
For Support please contact GeoTrust. Use contacts below.
E-MAIL: support@GeoTrust.com
PHONE: 1-866-436-8787
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- What is True Site?
True Site provides a simple way for your customers to view
your validated organization information via a trusted third party.
True Site will increase transactions and revenue by giving your
customers the confidence and assurance to trust the identity of
your web site. The result- a substantial increase in consumer
confidence regarding your web site information, services, and/or
products. Even if you don't have a web site brand name, True Site
will let your customers know you are legitimate.
True Site, a patent pending "smart icon" that resides
on a web page(s), independently identifies a web site is legitimate,
authentic, and validated via a trusted third party.
For more information, please see our True
Site white paper.
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- Why do I need True Site?
In a sea of over 30 million web sites
and over 1 billion web pages, it is very difficult for people
to know who is legitimate and who is not. Most organizations on
the web today do not have a brand name to overcome the odds of
being 1 out of 30 million. True Site is a tool that your organization
can use to substantially reduce these odds and set your web site
apart from the crowd.
Organizations enrolled in True Site use their online identities
to send these messages:
· Owner is known and associated with the web site
· Consumers know that your organization is legitimate
· Consumers know that your web site is genuine
· Smart icon has company and time/date stamp embedded.
If a user tries to recreate a static image, it will not update
with the current time and date.
True Site sets your web site apart, resulting in:
· Increased customer traffic
· More time spent browsing the trusted content on your
web site
· Improved probability of a customer transaction
If you are serious about your web site, you need True Site.
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- How does True Site Work?
True Site uses patent pending technology
to create a "smart icon" that actively displays the
identity of the organization behind the web site. When a customer
clicks on the True Site "smart icon," the server performs
a domain name lookup to verify that the user is clicking on a
legitimate icon. Consumers, seeking to know and trust the web
domains they visit, will know from the icon if the web site owner
is a True Site member.
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- How do I install True Site?
Once you have enrolled in True Site, installation
is simply adding a few lines of JavaScript to each web page on
which you want the True Site seal to appear. Click
here for the full instructions.
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- What do I get with True Site?
True Site comes with annual unlimited use for each fully qualified
domain name purchased for your organization.
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